Privacy Policy

LabConnect recognizes that the EEA has established strict protections regarding the handling of EEA Personal Data, including requirements to provide adequate protection for EEA Personal Data transferred outside of the EEA. To provide adequate protection for certain EEA Personal Data about employees, clients and clinical data subjects received in the US, LabConnect has put in place protections and procedures compliant with international data privacy regulation. LabConnect adheres to the data privacy principles including Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement, and Liability.”

We may collect the following categories of sensitive EEA Personal Data: Racial or ethnic origin, Specific memberships and/or health-related data and genetic data.

We process sensitive EEA Personal Data for the following purposes: 1) To fulfill required regulatory and contractual mandates in the normal course of business of managing human clinical trials as directed by our Sponsors – the data controllers. 2) To effect reliable access to electronic information infrastructure via the internet to our Clients and stakeholders as required. 3) To assure adequately experienced, educated and trained personnel are recruited to ensure effective execution of LabConnect business practices. 4) When storing cookies in order to improve and customize your browsing experience when accessing our website.

When we collect sensitive EEA Personal Data, we will obtain your opt-in consent where the required, including if we disclose your sensitive EEA Personal Data to third parties, or before we use your sensitive EEA Personal Data for a different purpose than we collected it for or than you later authorized.

You can direct any questions or complaints about the use or disclosure of your EEA Personal Data to us at DPO@labconnect.com.

We will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of your EEA Personal Data within 45 days of receiving your complaint. For any unresolved complaints, we have agreed to cooperate with [[The American Arbitration Association]/the EU data protection authorities/ The Data Controller]. If you are unsatisfied with the resolution of your complaint, you may contact [[The American Arbitration Association]/the EU data protection authorities] at [1-800-778-7879 and at https://www.adr.org/] for further information and assistance.

You may have the option to select binding arbitration for the resolution of your complaint under certain circumstances, provided you have taken the following steps: (1) raised your compliant directly with LabConnect and provided us the opportunity to resolve the issue; (2) made use of the independent dispute resolution mechanism identified above; and (3) raised the issue through the relevant data protection authority and allowed the Data Controller and appropriate authorities an opportunity to resolve the complaint at no cost to you.

LabConnect
LabConnect
Contact Information

Headquarters
2304 Silverdale Drive, Suite 100
Johnson City, TN 37601

+1 (423) 722-3155

+1 (800) 501-7947

info@labconnect.com

customerservice@labconnect.com

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